Shipping Policy

Where we deliver

We currently accept orders for delivery to supported addresses in the United Kingdom. A shipping option must be available for the address entered at checkout before the order can be completed.

Certain remote locations, PO boxes, military addresses or restricted destinations may have limited services or may not be available for particular products or carriers. The checkout will display the options available for your order.

Order processing

Orders are normally processed within 1–3 working days after payment is authorised. Working days are Monday to Friday, excluding UK public holidays. Orders placed after normal processing hours, at weekends or on public holidays begin processing on the next working day.

Processing time is separate from carrier transit time. During busy periods, promotions, severe weather or public holidays, processing may take longer. If a material delay affects your order, we will use the contact details provided at checkout to update you.

Shipping charges

Qualifying UK orders over £30 receive free standard delivery. The threshold is calculated after discounts and before any non-product charges. For orders that do not qualify, the available shipping charge is displayed at checkout based on the order and destination.

Estimated delivery times

These are estimates rather than guaranteed delivery dates. The estimate shown at checkout or in the dispatch confirmation may be more specific and should be used for that order. Carrier networks, address issues, severe weather and peak periods can cause delays outside our reasonable control.

Unless a different delivery period has been expressly agreed, UK consumer orders will be delivered without undue delay and within the period required by applicable law.

Dispatch confirmation and tracking

When an order is dispatched, we will send a confirmation to the email address supplied at checkout. Where the selected service includes tracking, the email or your account order page will include the tracking details once they are available.

Tracking can take some time to update after the label is created or the parcel is handed to the carrier. If tracking has not changed for several working days, contact us with your order number.

Address accuracy and delivery attempts

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We will try to help, but an address cannot always be changed once processing or dispatch has begun.

If a parcel is returned because the address was incomplete or incorrect, delivery was refused, or collection was not completed, we may charge the reasonable cost of re-delivery or deduct unrecoverable carrier return costs from a refund where lawful. We will contact you before arranging any chargeable re-delivery.

Late, missing or damaged deliveries

Late or missing parcel

Check the tracking details and confirm that the delivery address is correct. Also check safe places, household members and any carrier notice. If the estimated delivery period has passed, email us with your order number so we can investigate with the carrier.

Damaged parcel or item

Contact us promptly after delivery. Keep the product, packaging and shipping label, and provide clear photographs of the parcel and affected item where possible. We will assess the issue and provide the appropriate remedy under our Refund and Returns Policy and applicable law.

Risk in the goods remains with TicoMart until the order is delivered to you or a person identified by you to take possession, except where the law provides otherwise.

Split shipments

Items from the same order may occasionally be dispatched separately. You will not be charged an additional TicoMart shipping fee solely because we split an order after checkout. Separate parcels may arrive on different days and may have different tracking numbers.