Welcome to TicoMart! We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below to understand how we process and deliver your purchases.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).
Shipping Locations
Currently, TicoMart ships across the United Kingdom.
If you require delivery to another country, please contact our customer support team before placing your order.
Estimated Delivery Time
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Delivery | 3–7 Business Days |
| Express Delivery | 1–3 Business Days |
Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or high order volumes.
Shipping Charges
Shipping costs are calculated at checkout based on your delivery address and the products in your order.
We also offer:
- Free shipping on selected products.
- Promotional shipping discounts during special sales and events.
Order Tracking
After your order has been shipped, you will receive an email containing your tracking number (if available).
You can use this tracking information to monitor your shipment until it reaches your doorstep.
Delivery Information
To ensure successful delivery, please make sure:
- Your shipping address is complete and accurate.
- A valid contact number is provided.
- Someone is available to receive the parcel if a signature is required.
If the courier is unable to deliver your package, they may attempt redelivery or leave further instructions.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve your issue quickly, please provide:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
Our team will investigate and arrange a suitable resolution as quickly as possible.
Shipping Delays
While we strive to deliver every order on time, occasional delays may occur due to:
- Severe weather conditions
- Courier service interruptions
- Public holidays
- High demand during promotional periods
- Unforeseen logistical circumstances
We appreciate your patience and understanding in such situations.
Address Changes
If you need to update your delivery address, please contact us immediately after placing your order.
Once an order has been dispatched, we may not be able to make changes to the shipping address.
Need Help?
If you have any questions about shipping or delivery, our support team is here to assist you.
Email: support@ticomart.uk
Website: https://ticomart.uk
Customer Support Hours
- Monday – Saturday: 9:00 AM – 6:00 PM
- Sunday: Closed
Thank You for Shopping with TicoMart
At TicoMart, customer satisfaction is our priority. We work hard to ensure every order is packed with care and delivered as quickly as possible. Thank you for choosing us—we look forward to serving you again!
