Last updated: 2 September 2026
In short: We use your personal information to operate our store, process and deliver orders, provide customer support, keep the website secure and meet our legal obligations.
1. Who we are
TicoMart is the controller of the personal information described in this policy.
- Email: info@ticomart.uk
- Registered address: 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA
- Website: ticomart.uk
2. Information we collect
Depending on how you use our website, we may collect:
- Identity and contact information, such as your name, email address, telephone number and account details.
- Order and delivery information, including billing and shipping addresses, products ordered, order value and delivery status.
- Payment information. Payments are processed by our payment service providers. We do not normally receive or store your complete card number or card security code.
- Communications, including messages sent through our contact form, support requests, reviews and correspondence.
- Technical and usage information, such as IP address, browser, device, pages viewed, security logs and cookie identifiers.
- Preferences, such as selected currency, cookie choices and marketing preferences.
3. How and why we use your information
| Purpose | Typical lawful basis |
|---|---|
| Process payments, fulfil orders, arrange delivery and manage returns | Performance of a contract |
| Create and manage customer accounts | Performance of a contract |
| Answer enquiries and provide customer support | Contract or legitimate interests |
| Prevent fraud, secure the website and enforce our terms | Legitimate interests and, where applicable, legal obligation |
| Maintain tax, accounting and regulatory records | Legal obligation |
| Improve our website, products and customer experience | Legitimate interests; consent where required for cookies |
| Send optional marketing communications | Consent, or another lawful basis where permitted by law |
Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and reasonable expectations.
4. Cookies
We use necessary cookies to operate features such as the basket, checkout, account login, security and currency preferences. With your permission, we may also use non-essential analytics or marketing cookies. You can manage your choices through our cookie controls. See our Cookie Policy for more information.
5. Who we share information with
We may share information only where reasonably necessary with:
- payment processors and fraud-prevention providers;
- couriers, delivery partners, suppliers and fulfilment providers;
- website hosting, IT, email, form and customer-support providers;
- analytics or advertising providers, where enabled and legally permitted;
- accountants, legal advisers, insurers, regulators, courts or law-enforcement bodies; and
- a buyer or successor if our business is sold or reorganised.
Our service providers may use information only for the agreed services and must protect it appropriately. We do not sell your personal information.
6. International transfers
We serve customers in the United Kingdom, and some service providers may process information outside the UK. When a restricted transfer is made, we use an applicable lawful transfer mechanism and appropriate safeguards, such as UK adequacy regulations or approved contractual safeguards, where required.
7. How long we keep information
We keep personal information only for as long as necessary for the purpose for which it was collected and to meet legal, accounting, fraud-prevention and dispute-resolution requirements.
- Order, payment and tax records may generally be retained for up to six years, or longer where the law requires.
- Account information is normally kept while the account remains active and for a reasonable period afterwards.
- Customer enquiries are retained for a reasonable period based on their nature and whether they relate to an order or dispute.
- Cookie retention periods are described in our Cookie Policy or cookie controls.
We may securely delete or anonymise information when it is no longer needed.
8. Your data protection rights
Depending on the circumstances, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- request deletion or restriction of processing;
- object to processing, including direct marketing;
- request transfer of certain information in a portable format; and
- withdraw consent at any time where processing is based on consent.
These rights are not absolute and legal exceptions may apply. To make a request, email info@ticomart.uk. We may need to verify your identity before responding.
9. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. However, no internet service can guarantee absolute security.
10. Children
Our store is intended for adults and is not directed at children. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, please contact us.
11. Automated decision-making
We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects for customers. Fraud-prevention providers may use automated tools to assess transactions, subject to their own privacy information and applicable law.
12. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office (ICO) through ico.org.uk/make-a-complaint.
13. Changes to this policy
We may update this policy when our practices, services or legal requirements change. The latest version will be posted on this page with a revised “Last updated” date.
14. Contact us
For privacy questions or requests, email info@ticomart.uk, use our contact form, or write to the registered address above.