Frequently Asked Questions

Choose a product, select any required options, set the quantity and click Add to cart. Review your basket, proceed to checkout, enter accurate billing and delivery details, select an available payment method and place your order.

If guest checkout is available, you can order without creating an account. An account makes it easier to view orders and manage saved details. Always use an email address you can access so you receive order updates.

Email info@ticomart.uk as soon as possible with your order number. We will try to help, but an order cannot always be changed once processing or dispatch has started. Your applicable cancellation and return rights remain available.

Check your spam or junk folder and confirm that the email entered at checkout was correct. If the email is still missing, contact us with your name and approximate order time. Do not send full card details.

We currently deliver to eligible addresses in the United Kingdom. Checkout will show whether delivery is available for the address and products selected.

UK orders qualify for free standard delivery when the order value is over £30, subject to any exclusions displayed at checkout. The delivery charge for other orders is shown before payment.

Orders normally require 1–3 working days for processing. Estimated transit after dispatch is usually 2–5 working days within the UK. These are estimates; weekends, public holidays and carrier disruption can cause delays.

Where tracking is available, it will normally be sent to the email used at checkout after dispatch. Tracking can take a short time to update after the carrier receives the parcel.

The currently available secure payment methods are displayed at checkout. Availability may depend on your location, selected currency and order. Never send payment-card information through our contact form or email.

Where the currency selector is available, you can switch between GBP (£) and USD ($). Converted prices may be estimates. The checkout shows the final store currency and your bank or card provider may use its own exchange rate or apply fees.

Your payment is authorised or collected during checkout according to the selected payment provider. If an order cannot be accepted after payment has been taken, the relevant amount will be refunded.

Check the card details, billing address, available funds and any approval request from your bank. You can retry or use another available method. For security reasons, your bank or payment provider may be able to explain a decline more precisely than TicoMart.

Eligible unused items can normally be returned under our Refund & Returns Policy. UK consumers also normally have a legal 14-day cancellation period for eligible online purchases. Contact us before returning anything so we can provide instructions.

For a change-of-mind return, you are generally responsible for direct return costs. If an item is faulty, incorrect or not as described, contact us before posting it so we can review the appropriate return arrangement.

Email us promptly with your order number, a description of the problem, clear photographs of the product and packaging, and any visible courier damage. Keep the item and packaging until we respond.

Once a refund is approved, it is sent to the original payment method. Processing time after that depends on the bank or payment provider. Applicable statutory refund deadlines will be followed.

Read the product title, images, description, specifications and option labels carefully. Select the required colour, size, pack or variation before adding the item to your basket. Contact us before ordering if an important detail is unclear.

We aim to display products accurately, but colours can vary slightly because of screen settings, lighting and manufacturing batches. Product images may also include props or packaging for illustration; check the written description for what is included.

Email info@ticomart.uk or use our Contact Us page. Include your order number when asking about an existing order, but never include complete payment-card details.