At TicoMart, we make it easy to stay updated on your order. Once your purchase has been confirmed, you can track its progress from processing to delivery.
Check Your Order Status
To check the status of your order, please enter your Order Number and the Email Address used during checkout on our Order Tracking page.
You can find your order number in the confirmation email sent after your purchase.
Understanding Your Order Status
🟢 Processing
Your order has been received successfully and is currently being prepared for shipment.
📦 Shipped
Your order has been dispatched from our warehouse and is on its way. If available, you will receive tracking information via email.
🚚 Out for Delivery
Your package is with the courier and is expected to arrive soon.
✅ Delivered
Your order has been successfully delivered to the shipping address provided during checkout.
❌ Cancelled
Your order has been cancelled. If you have any questions regarding the cancellation, please contact our support team.
🔄 Returned
Your order has been returned to our warehouse. Our customer support team will assist you with the next steps if needed.
Didn’t Receive Your Order?
If your estimated delivery date has passed and your order hasn’t arrived:
- Check your tracking information for the latest updates.
- Verify that your shipping address is correct.
- Check with your neighbours or building reception.
- Contact the courier for additional information.
- Reach out to our customer support team if you still need assistance.
Need to Make Changes?
If your order has not yet been shipped, we may be able to help with:
- Updating your shipping address
- Correcting contact information
- Cancelling your order
- Modifying your order (where possible)
Please contact us as soon as possible after placing your order.
Need Assistance?
If you have any questions about your order, our customer support team is here to help.
Email: support@ticomart.uk
Business Hours
- Monday – Saturday: 9:00 AM – 6:00 PM
- Sunday: Closed
Shop with Confidence
At TicoMart, we are committed to providing a smooth shopping experience from the moment you place your order until it arrives at your doorstep. Thank you for choosing TicoMart!
